General terms and conditions for online sales
When you make a booking through the website www.villa-modigliani.fr, (referred to hereafter as the ‘site’), you are deemed to have read and agreed, fully and unreservedly, to these general terms and conditions of sale.
These terms and conditions of sale may be changed at any time; the terms and conditions applicable to your booking will be those which were in force on the date when you made your booking.
You may save and print a copy of these terms and conditions of sale using the normal functions of your browser or computer.
By making a booking at the hotel La Villa Modigliani, you are acknowledging that you are of legal age and capacity, and you guarantee the veracity and accuracy of the information you provide.
These general terms and conditions of sale apply to any booking made by you individually for your personal needs. For group bookings for leisure, business, meetings, seminars, etc., a quote must be requested either through the website www.villa-modigliani.fr or by contacting the hotel to obtain the general terms and conditions applicable to group or corporate bookings.
The rates given are in euros and include all applicable taxes; VAT is included at the applicable rate on the date of booking. Any changes to the applicable taxes, or any change to, or introduction of, new legal taxes introduced by the competent authorities will be added automatically to the rates given on the date of invoicing.
The rates given include only the services specifically mentioned in the booking. Any additional services not mentioned in your booking but which are provided at the hotel during your stay, as well as tourist tax, if appropriate, will be added to your bill.
The rates shown on the website may be changed without notice and only the rate shown on your booking confirmation is legally binding.
Any occasional promotions or price increases upon the expiry of promotions may not be back-dated under any circumstances. The applicable rates are those in force on the date of booking and confirmed at the time of confirmation.
In order for your booking to be considered firm and final, you must provide a credit card number and the expiry date of the card.
When you book through La Villa Modigliani***, one of two things may happen:
- Your card is not charged. La Villa Modigliani*** will take out a pre-authorisation on your credit card to guarantee your booking. In this case, you will pay for your stay on arrival. (Pre-authorisation is taken using e-payment software; it is a straightforward bank guarantee)
- Your card is charged. Some special offers require immediate payment over the phone or in person. If this applies to you, you will be informed at the time of booking.
Your booking will only become firm and final after availability has been confirmed electronically and after pre-authorisation has been taken and/or prepayment has been made by bank card.
If your bank card is invalid, or if the pre-authorisation or prepayment via our e-payment system fails, your booking will be automatically, immediately and officially cancelled.
TERMS AND CONDITIONS OF STAY
You may check in to your accommodation from 2.30 pm on the day of arrival and must vacate by midday on the day of departure. You may be charged extra if you remain in your accommodation beyond the stipulated check-out time.
Reception is open round the clock, 365 days a year. If you expect to arrive after 10 pm, please inform La Villa Modigliani beforehand.
Number of occupants:
The number of guests stated per accommodation corresponds to the maximum permitted occupancy, taking into account the equipment available. The maximum permitted occupancy may not be exceeded for reasons pertaining to safety and insurance.
CANCELLATION POLICY AND CHARGES
Bookings which may be cancelled or changed by you
If you want to cancel or change your booking, you must send your request in writing (e-mail, fax, post, etc.).
Cancellation charges apply as follows:
- Bookings may be cancelled without penalty until 6 pm on the day before arrival. Thereafter, the full cost of the room(s) will be charged.
If you do not cancel your booking, but fail to arrive as booked (no-show), the hotel will charge you for the full cost of your stay.
If you want to make a substantial change to your booking (e.g. arrival/departure dates, length of stay, type of accommodation, etc.), resulting in a reduction in the total cost of your booking, this will be treated as a cancellation and new booking, and cancellation charges will apply as appropriate to the original booking.
Bookings which cannot be cancelled or changed by you
La Villa Modigliani*** may make special offers for which no cancellations or changes can be accepted.
Bookings which require prepayment cannot be changed or cancelled. The sums paid for these bookings are non-refundable.
CURTAILING YOUR STAY
If you curtail your stay, the full cost will be charged to your bank card, through our electronic payment system. If your booking was prepaid, no refund will be made for the unused portion of your stay.
CANCELLATION IN THE EVENT OF FORCE MAJEURE
La Villa Modigliani may withdraw from its obligations or temporarily suspend them if it is prevented from fulfilling them by circumstances that are independent of its will and beyond its control, as well as in cases of force majeure. Such circumstances include: total or partial destruction of the hotel, industrial action, catastrophe, fire, internal or external technical incident, and generally any circumstances that prevent the hotel from properly providing the service due.
The Vacances Bleues Group uses a service provider called Fastbooking to manage its online booking process. As such, the Vacances Bleues Group and Fastbooking have entered into a confidentiality agreement to safeguard the confidentiality of the information passed on during the booking process.
When you are booking your stay, you will be asked to provide certain information that Vacances Bleues needs in order to register and confirm your booking.
After your stay, and unless you object, Vacances Bleues may use the e-mail address that you provided when booking to send you its newsletter, special offers and an invitation to fill in an online customer satisfaction questionnaire.
Pursuant to the French data protection law no. 78-17 of 6 January 1978 (the so-called law of ‘Informatique et Libertés’, which safeguards electronic data), this site and the automated processing of personal data carried out via this site, have been declared to the French data protection authority, CNIL. As a user of this site, you are informed that the information you submit via the online forms provided on the site is needed in order for your request to be processed. The information is intended for Vacances Bleues, which is responsible for processing it for the purposes of administrative and commercial management.
Pursuant to Article 34 of the aforementioned data protection law, you have the right to access, amend, correct and delete your personal data.
To exercise this right, you should contact: Vacances Bleues – BP217 – 13431 Marseille cedex 06.
SETTLEMENT OF DISPUTES
You may make an official complaint to VACANCES BLEUES in the event that it fails to perform its contractual obligations, or performs them inadequately. To do so, you must send a registered letter with proof of receipt to the address shown above no later than 15 days after your stay or journey. The Customer Relations Department will reply to all questions of a commercial nature or which relate to the quality of the service provided. Please send your questions by post to: VACANCES BLEUES, Service Relation Clientèle, BP 217, 13431 Marseille cedex 06.
If, after 60 days, you have received no reply to your complaint from VACANCES BLEUES, you may send the complaint to the Médiateur du Tourisme et du Voyage (Travel and Tourism Ombudsman). Contact information and details of the procedure can be found online at www.mtv.travel.